Terms & Conditions
Sarpaneva Watches Oy, a limited company duly registered under the laws of Finland with the business ID 1804404-4, whose registered office is at Tallberginkatu 1, 00180 HELSINKI, (hereafter called the " Company "), creates, designs, assembles and markets worldwide luxury watches and accessories of the S.U.F Sarpaneva Uhren Fabrik (hereafter the " Items ").
SUFHelsinki.com is operated by Dead Seconds Oy, Business ID: 2899514-2. Registered office is at Henry Fordin katu 5B, 00150 HELSINKI. Tel:+358 45 78400111.
To meet the expectations of its customers better, and in parallel to its distribution network, the Company has set up mail order via the Internet selection of S.U.F, hereafter the " Internet Site ".
Orders placed on the Internet Site are reserved for end consumers for strictly personal use, excluding any resale. The Items purchased on the Internet site cannot under any circumstances be re-sold as new in first hand distribution systems.
These general terms and conditions of sale apply to all Items sold via the Internet site. These general terms and conditions of sale therefore apply to:
- orders placed by customers - private individuals - in their capacity of consumers
An order confirmed by the customer means that he/she accepts these general terms and conditions of sale without restriction or reservation. They may be changed or updated by the Company; the terms and conditions applicable when an Item is ordered by a customer are those in force at the date of order.
(PRE)CONDITIONS FOR ORDERING ITEMS
To place an order via the Internet site, the customer must be over 18 and be legally entitled to and hold a credit card.
The orders will be received in Finland and will be accepted subject to available stock.The Company does not guarantee the availability of any Item in the Internet site. The Company reserves the right, without liability or earlier notice, to change, discontinue or stop making any Item.
If, despite the care taken by the Company, the Items ordered are no longer available, the Company will so advise the customer by any e-mail as quickly as possible and will reimburse any price invoiced by crediting the customer's bank account. Under no circumstances can the Company be held liable if Items are out of stock or unavailable.
The customer undertakes that all information provided to the Company via the Internet site with respect to the order complies with these general terms and conditions of sale, is complete, accurate and current. Failing this, the Company reserves the right to cancel purely and simply both the order and the payment. The Company will have the right to decline any abnormal order, especially one exceeding five Items, which may include a maximum of two watches.
The Company will also have the right to decline any order:
1. placed by a customer already involved in a dispute over the payment of a previous order;
2. which does not comply with these terms and conditions of sale.
Where the Company notes that the order does not comply with these terms and conditions of sale (for example, erroneous delivery address or not conformed to the address of invoicing, order thresholds exceeded), it will so inform the customer within six days by telephone or e-mail.Where the customer fails to correct erroneous elements or those contrary to these terms and conditions of sale figuring its his/her order, the Company reserves the right to cancel purely and simply both the order and the payment.
PLACING THE ORDER AND ORDER ACKNOWLEDGEMENT FROM THE COMPANY
Since all Items are hand made and or hand assembled unique timepieces the availability of each Item must specifically confirmed by the Company as stated earlier above.
The customer shall make an inquiry for each Item by e-mail using the inquiry form on the Internet site. Within a maximum of six working days following the receiving of the inquiry, the Company acknowledges receipt of the order in the form of an e-mail sent to the e-mail address provided by the customer. The sale will only be considered final once the order acknowledgement has been sent by the Company.
This confirmation e-mail repeats all the information provided by the customer and indicates, the availability of the Items and the estimated delivery time and where appropriate, any difficulties or reservations raised by the order (availability of Items ordered, delivery times or chosen method of payment). It states the order number allocated to the customer by the Company.
Payment shall be made by means of payment approved by the Company and listed on the Internet site.
You can pay for your purchases with Paypal, by credit card (Visa and MasterCard) or by bank transfer on Internet site. Payment is fully secure with our partner Shopify. Check Shopify website for more details.
Payment Service ProviderPaytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Phone: +358 207 181 830
Business ID 2122839-7
ITEM SELECTION BY THE CUSTOMER
On the Internet site the customer selects, enters and confirms the identification and quantity of Items he/she wishes to order (availability to be confirmed by the Company). The said Items are added to his/her "Basket".
S.U.F LIMITED WARRANTY
The Company warrants that during the Warranty Period, at its sole discretion, remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing, or c) refunding, subject to the terms and conditions of this Limited Warranty. This Limited Warranty is only valid and enforceable in the country of purchase, unless local law stipulates otherwise.
The Limited Warranty Period starts at the date of original retail purchase. The Warranty Period is two (2) years for Products unless otherwise specified.
Exclusions and Limitations
This Limited Warranty does not cover:
a) normal wear and tear such as scratches, abrasions, or alteration of the color and/or material of non-metallic straps, b) defects caused by rough handling, or c) defects or damage resulting from use contrary to intended or recommended use, improper care, negligence, and accidents such as dropping or crushing; printed materials and packaging; defects or alleged defects caused by use with any product, accessory, software and/or service not manufactured or supplied by the Company; non-rechargeable batteries.
This Limited Warranty is not enforceable if the Item:
-has been opened beyond intended use;
-has been repaired using unauthorized spare parts;
-modified or repaired by unauthorized Service Center;
-serial number has been removed, altered or made illegible in any way, as determined at the sole discretion of the Company;
-has been exposed to chemicals including but not limited to sunscreen and mosquito repellents.
You must provide proof of purchase to the Company warranty service.
Limitation of Liability
To the maximum extent permitted by applicable mandatory laws, this Limited Warranty is your sole and exclusive remedy and is in lieu of all other warranties, expressed or implied. The Company shall not be liable for special, incidental, punitive or consequential damages, including but not limited to loss of anticipated benefits, loss of data, loss of use, cost of capital, cost of any substitute equipment or facilities, claims of third parties, damage to property resulting from the purchase or use of the item or arising from breach of the warranty, breach of contract, negligence, strict tort, or any legal or equitable theory, even if the Company knew of the likelihood of such damages. The Company shall not be liable for delay in rendering warranty service.
PRICE OF ITEMS
The prices displayed on the Internet site are in Euros and include VAT. The prices invoiced are those in force on the date the order is confirmed.
Shipping costs relating to the delivery of Items ordered on the Internet site will be paid by the Company and will not be invoiced to the customers.
RETENTION OF OWNERSHIP
THE COMPANY RETAINS THE OWNERSHIP OF ITEMS ORDERED AND DELIVERED UP TO FULL PAYMENT OF THEIR PRICE IN PRINCIPAL AND INTEREST, I.E. UNTIL FULL AND EFFECTIVE COLLECTION OF THE PRICE BY THE COMPANY.
IN THE EVENT OF FAILURE TO PAY IN FULL OR PARTIALLY, THE COMPANY MAY, WITHOUT PRIOR OFFICIAL NOTICE, CLAIM THE RETURN OF THE ITEM(S) WHICH MAY HAVE BEEN DELIVERED TO THE CUSTOMER BY THE COMPANY.
THE CUSTOMER IS LIABLE FOR THE RISKS RELATING TO THE ITEMS (especially loss, theft or deterioration) DELIVERED WITH EFFECT FROM THE ACTUAL DATE OF DELIVERY.
For details on different delivery options please see the delivery options proved by the Company. We will provide you with the information on the latest expected delivery date, which will not exceed 30 days unless you specifically agree on a later date.
PLEASE NOTE: Since all Items are hand made and or hand assembled unique products the general rule of consumer legislation regarding a money back guarantee without a specific reason does not apply as stated in the Chapter 6 article 16 subsection 3 terms of the Consumer Act.
Should the Items delivered not match his/her order, the customer should so inform the Company as quickly as possible by e-mail justifying the non-conformity of the Item against the order and, after agreement from the Company, return the Items in question in their original packaging, in perfect condition, complete (accessories, instructions, warranty, etc.) and accompanied by a copy of the invoice and the Return/Exchange Slip, to the address indicated on the slip.
The Item should be returned by recorded delivery or by other means with clear shipment date. The return shipping costs will be paid by the Company if the non-conformity of the Item noted by the customer is proven.
The Company shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters.
INTELLECTUAL PROPERTY RIGHT
The Internet site is owned exclusively by the Company, which has created and uploaded the web pages, images and script sources and the basic data composing it. The customer is therefore prohibited from broadcasting or reproducing the Internet site, in full or partly, under any form whatsoever.
The Company's Items and all the brands, figurative or otherwise, and more generally all the other brands, illustrations, images, drawings, models and logos figuring on the Company's Items sold by mail order, their accessories and packaging, whether or not patented, are and will remain the Company's exclusive property. Any total or partial reproduction, downloading, modification or use of these brands, illustrations, images and logos, drawings and models for whatever reason and on whatever medium is strictly prohibited without the prior, express written consent of the Company. The same is true of any combination or connection with any other brand, symbol, logo or more generally any distinctive sign intended to form a compound logo. Any infringement or complicity will be open to prosecution.
PROTECTION OF PRIVACY AND PERSONAL DATA
Under sales made via the Internet site, the Company is obliged to process its customers' personal data. The data collected are required to process the order and may be sent to the Company's service providers involved in executing the order, more particularly the chosen payment method supplier which will intercede to control fraud and which, as such, will have access to the information relating to its customers' bank cards.
The execution by the Company of all or part of its obligations shall be suspended in the event of a force majeure, which prevents or delays execution. This covers, in particular, without this list being exhaustive, wars, riots, insurrection, civil disturbances, telephone or computer failures or serious security or connection problems on the Internet network and strikes of any nature.
The fact that the Company declines to press at a given moment for the execution of any one of the provisions under these general terms and conditions of sale cannot be interpreted as waving the right to invoke subsequently the total or partial non-execution.
VALIDITY OF TERMS AND CONDITIONS OF SALE
If any one of the provisions under these general terms and conditions of sale is declared totally or partially void, the other provisions and the other rights and obligations created under these general terms and conditions of sale will remain unchanged and applicable.
DISPUTES - APPLICABLE LAW
These general terms and conditions of sale are subject to the laws of Finland. Helsinki District court shall be the competent court of first instance in the event of a dispute, which cannot be solved by mutual agreement.
The Company reserves the right to change, modify, substitute or remove, without notice, any information on this Internet site as necessary.